Payments – Frequently Asked Questions

On the MPL app’s homepage, look for the Wallet icon on the top-right corner. Select it, scroll down to “Total Cash balance” and select “add more”. Once you have entered the amount you want to add, click on “Pay” to checkout. The modes for adding money include Paytm, Credit Cards, Debit Cards, Netbanking of 50+ banks.
You can earn scratch cards by depositing money. As soon as you enter the amount you are depositing, the UI will show you the number cards which will be given to you.
Scratch Cards are variable gift boxes, in which you can earn money upto Rs 10,000.
You can apply Coupons on the “Add money” page. If you have gathered a coupon on a third party website, you can enter the coupon code and click on apply.
If the coupon has already expired, you may not be able to apply the coupon code.
Your cashback will be credited to your bonus cash account if you have applied a coupon before depositing money.
You can check your transaction history on the wallet page, by clicking on the Bonus Cash button on the top menu.
We have included many payment options on the checkout page. If you are trying to use net banking, you can check the same by clicking on the banks’ list. We are always trying to bring you more modes of transfer and payment and your feedback is welcome.
There may have been a technical issue due to which this happened. The money will be credited back to your bank account in 2 working days.
If there is a technical issue, we credit the amount back to the user’s wallet within 48 hours. If it isn’t a technical issue and the amount is less than Rs 2,000, then it is instantly credited back to the user’s MPL wallet. If the amount is more than Rs 2,000, we raise a ticket with the bank.
Please check with Paytm on whether they have blocked your account for some reason.
Yes, it is 100% safe. We are certified by Master Card and Visa as a secure platform and we do not save any card information in our database.
We will check this on our end and will make sure you get your money back within 3 working days. For further queries, please contact our Customer Care.
Your account may have been blocked from the bank’s end, please contact your bank for the same.
Please check if your KYC at Paytm is pending. It will be credited back to your MPL wallet if you don't complete your KYC.
You can withdraw upto Rs 20 without doing a KYC, but to withdraw more than that amount, you need to upload your KYC details. This is for your security.
If it is more than 24 hours, we will raise a ticket and it will be resolved on priority.
Please raise a request with your bank as the delay might be on their end.
We will raise a ticket with your bank. Please contact our Customer Care.
Currently, for security reasons, you cannot change the Bank/ UPI account linked to your MPL account.
It usually takes 3 working days to complete the verification process.
We are increasing the withdrawal limits for the benefit of our customers. However, you will only be able to withdraw Rs 2 Lakh at a time.
You cannot withdraw the bonus or deposit cash. You can use this cash to win more money in MPL.
No. You can join Tournaments even without verifying your account. When you win cash tournaments, your winnings will be deposited in your MPL winnings balance. Verification becomes mandatory for making withdrawals from your MPL account to your bank/wallet account.
Your total winnings i.e all winnings combined should exceed Rs 20. Once it crosses the limit, you have to complete verification.
In order to do KYC, Open your MPL App >> Click on Wallet >> Click on Earn More Tokens >> Scroll down and go to Complete KYC >> Upload a clear photo of a valid Government ID(Aadhaar Card, Driving License, PAN Card, Voter Card, Driving License). Enter your details and wait for 24 hours. Our team will approve your KYC.
MPL is an eSports platform where you can win real cash legally. Your withdrawals on MPL involve the transfer of money from your MPL account to your bank/wallet account, and hence KYC becomes a mandatory requirement as proof of identity.
On the Withdrawal Page, we have a section for the history of your withdrawals.
Bonus Cash can be earned by performing tasks inside the app. Bonus Cash can be used to enter cash tournaments once earned.
Deposit Cash is the cash you added to MPL wallet from your Bank Account / Cards.
Winnings cash is the cash you have won inside the MPL app. You can withdraw this cash anytime to your Bank Account.
The winnings in the MPL Mall are the winnings won by you in the current week. You can only use the winnings in this week to buy products on the Mall.
The order will be delivered in 3 Business days.
You can go to the “My address” section on the MPL Mall to add and save your address.
On the “My orders” page, you can track your orders and their status.