Payments- FAQ

Payments FAQ

You can deposit money on MPL using any of the Modes present on the checkout page. The modes include , UPI, Paytm , Amazon Pay , Credit Cards , Debit Cards, Net-banking of 50+ banks.
You can earn scratch cards by depositing money . As soon as you enter the amount you are depositing the UI will show you the number cards which are going to given to you .
Scratch Cards are variable gift boxes , in which you earn money upto rs. 10K
You can apply for a Coupon on the add money page , alternatively if you have gathered a coupon on a third party website, you can enter the coupon code and click on apply.
If the coupon has already expired , you may not be able to apply the coupon code.
Your cashback will be credited to your bonus cash account if you have applied for a coupon before depositing money .
You can check your transaction history on the wallet page, by clicking on the Bonus Cash button on the top menu .
We have included many modes on the checkout page. If you are trying for net banking , you can check that by clicking on the banks list. If your bank is missing from the list, please let us know and we will add your bank.
There may have been a technical issue at your bank end due to which this happened. If we receive the money we will credit it to your MPL account. If we do not receive the money the same will be refunded to your bank account by your bank in 7-10 working days.
We do not refund the users unless there is a technical issue on our end, Please read about it in our T&C
Please check with Paytm , if they have blocked your account for some reason .
We are certified by Master and Visa as a secure platform, we do not save any cards on our database .
Do not panic! Please go ahead and make another transaction. Any pending transaction where amount is debited from your account, is credited back by your bank in 7-10 business days. P
Your account may have been blocked from the bank’s end, please contact your bank for the same.
Please check if your KYC at the Paytm is pending , it will credited back to your MPL wallet if you don't complete your KYCs
It may take upto 2 business days for a UPI transaction and 3-4 business days for bank transfer to be reflected in your account. Do not worry, if the transaction fails at any point the money will be deposited back to your MPL wallet
If the withdrawal is marked success, we credit the same to your account. Due to technical errors at your bank end, there might be a delay with reflecting the amount. Please wait for 3-4 business days for the same, or raise the issue to the bank, with the details of the transaction that you can find in transaction history.
This is happens very rarely. We will credit your amount back to the winnings wallet if its pending at our end.
As of now for security reasons , you cannot change the Bank/ UPI account linked to your MPL account. You can write to our customer care team for the same.
If for a reason, there is a discrepancy with your credentials it can take upto 3 working days to complete the verification process.
We are increasing the withdrawal limits, but you will only be able to withdrawal 2Lakhs at a time .
You cannot withdraw the bonus or deposit cash , you can use this cash to win more money in MPL.
On the Withdrawal Page , we have section for the history of your withdrawals
Bonus Cash can be earned by performing tasks inside the app. Bonus Cash can be used to enter cash tournaments once earned.
Deposit Cash is the cash you added to MPL wallet from your Bank Account / Cards
Withdrawal cash is the cash you have won inside the MPL app. You can withdrawal this cash anytime to your Bank Account.
The winnings in the MPL Mall are the winnings won by you in the current week. You can only use the Winnings in this week to buy products on the Mall.
In 3 Business days the order will be delivered to the address provided by you.
You can go to the my address section on the MPL Mall to add and save your address.
On the My orders page, you can track your orders and their status.
Tickets are passes you can use to enter into a tournament for free.
You can earn tickets by 2 ways:
  1. You deposit money through a coupon which gives out tickets
  2. By registering into a tournament which gives tickets on successful registration
  3. Tickets of any amount/validity can be credited at MPL's discretion
You can see all your earned tickets under the “Tickets” section in the wallet
There are 4 kinds of tickets categories: Fantasy, Rummy, Poker and Games.
No, you cannot use a particular category ticket in some other category. Fantasy tickets can only be used in Fantasy tournaments. Same for Rummy, poker and games as well.
Yes, the All games category ticket can be used in any game provided the entry fee for the tournament you are registering is less than the ticket value.
You will be able to see a tickets symbol for the tournaments that support tickets as registration.
You can use tickets for tournaments for which the entry fees are less than equal to the ticket value.
A particular ticket can be used only once.
A ticket has an expiry date mentioned on it, till which it can be used.